Return & Refund Policy

Welcome to buymedicin.com. We strive to provide high-quality medicines and healthcare products. However, if you are not satisfied with your purchase, our Return & Refund Policy outlines the conditions under which you may return products and request a refund.

1. Eligibility for Returns

We accept returns under the following conditions:

✔ The product is damaged or defective upon arrival.
✔ The wrong product was delivered.
✔ The product has expired upon delivery.
✔ The product is unused, unopened, and in its original packaging.

Non-Returnable Items:
❌ Medicines that have been opened or used.
❌ Temperature-sensitive items (e.g., insulin, vaccines).
❌ Personal care and hygiene products (e.g., masks, syringes).
❌ Prescription medications (unless damaged or incorrect).

2. How to Initiate a Return

To request a return, follow these steps:

1. Contact Us within [X] days of receiving the product via:
   📧 Email: [Your Email]
   📞 Phone: [Your Contact Number]

2. Provide the following details:

   • Order Number
   • Product Name & Batch Number
   • Reason for Return
   • Clear images of the product (if damaged/defective).

3. Once your return request is approved, we will arrange for pickup or guide you on how to return the product.

3. Refund Policy

Refunds are issued in the following cases:

✅ Cancelled Orders: If you cancel before the order is shipped, you will receive a full refund.
✅ Accepted Returns: If your returned product meets our eligibility criteria, you will be refunded via the original payment method within [X] business days.
✅ Failed Deliveries: If your order cannot be delivered due to unforeseen circumstances, a refund will be processed.

Refund Processing Time

• Credit/Debit Card Payments: [X] business days
• UPI/PhonePe/Paytm/Other Wallets: [X] business days
• Bank Transfers: [X] business days

Note: Shipping charges (if applicable) may be non-refundable.

4. Order Cancellations

• Orders can be cancelled before shipment by contacting us.
• Once shipped, cancellations are not allowed.

5. Exchange Policy

We currently do not offer exchanges. If you receive a damaged or incorrect product, you may return it for a refund and place a new order.

6. Contact Us

For any queries related to returns and refunds, feel free to reach out to us:

📧 Email: [Your Email]
📞 Phone: [Your Contact Number]